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Store Policy

Because We Care

At Buchanan's Store, Inc, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again.  If you are not 100 percent satisfied with your service or purchase please contact us so we can make it right. 

Returns and Refunds

How It Works

RETURN POLICY


Thank you for choosing Buchanan’s Store!



We appreciate your business & understand that there are times when merchandise may need be returned or exchanged. Merchandise bought back must be in new & unused conditions.


Heres how it works:


A FULL REFUND IS POSSIBLE…..

When an item is returned with in 14 days of purchase, along with original tags, packaging & receipt. (If purchased online customer is responsible for shipping)


AN EXCHANGE OR STORE CREDIT IS POSSIBLE…..

When an item is returned within 30 days of purchase, along with original tags, packaging & receipt. (If purchased online customer is responsible for shipping)



Trees, Shrubs, Annuals, Perennials or any plants purchased at Buchanan’s are not covered on ANY exchange or refund policy. These items are yours when you leave with them.  


Seasonal Theme Merchandise may not be returned or exchanged.


(If purchased online customer is responsible for shipping)

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